Do tickets get looked at on the weekend at all?

[JimDog]

Dan,

Have you tried checking your voice mail on the phone by dialing 123?

Also, there is a forgot password link on the vPanel login page (https://secure.voipo.com/) that should e-mail your password to you. Just use your 10 digit phone number as the username.

I've only been a customer for a few weeks now, but support has been excellent about answering tickets in the evenings and weekends. Officially I think they're only available 9:00am - 6:00pm CST, but you'll usually get ticket support outside those times.

Jim