My problem persists. I believe the firmware update went south. I have put the ATA directly behind the cable modem. I can browse and ping the firmware, config, and registration servers from my computer (going through the ATA) but for some unknown reason the ATA wont communicate with them to conduct its business. It's a quizzer. As a result, I've asked that a replacement be sent out. I was hoping for a quicker solution. Good thing there is the failsafe feature.