Our team has been working on this all day and is continuing to work tonight. For those users affected (not all), the registration is dropped periodically. This is easily resolved by rebooting the ATA, but a daily reboot should NOT be needed.

At this point, it appears to be related to system changes we made to prepare for the firmware update that was rolled out a few days ago not working well with some usage patterns.

We've made changes which we feel will completely resolve this, but before we push them out systemwide, we're testing them.

If there is anyone here who has seen this issue that would like to help test the fix now, call our office at this number: 713-568-9800.

The main numbers will go to the closed recording, but this number is internal and will get through to us tonight.

Our team is continuing to work on this fix tonight. While everything with it is working well now, the more users that test it the more sure we can be of that.

One this is all situated, we'll be making an announcement and issuing service credits for the last few days.