Support hours?

[VOIPoTim]

I'll make sure the site is fixed tomorrow. Officially it's 9-6, but we are staffed a little beyond those hours...just not offering frontline phone/chat support during that time yet.

On weekends, we have systems admins working, but they don't get involved with frontline sales/support much except for outages.

Over time, we'll expand this as people are trained and we're more process oriented internally.

Or....I could place a quick call to Guam and go 24/7 with support Friday

[Vumes]

Or....I could place a quick call to Guam and go 24/7 with support Friday

I think most of us can wait Tim. Hopefully as Voipo grows, you won't feel the need to outsource support anywhere out of the country. Vonage did, and the very few times I had to call them, it was a VERY bad experience. Support was awful, and took HOURS (no exaggeration) to solve what I thought was a minor issue.