No devices registered in Vpanel

**VOIPoTim** · 02-24-2009 12:29 PM

Originally Posted by Brian

DHCP on both - which is my router's address, pointing back to Comcast. I have no problem changing it - just let me know what you'd like me to try, if anything.

Are you able to replicate the internet connection loss? If so, could you do it with DNS hardcoded and with it using DHCP?

If anyone else wants to do this too, the more the better.

It looks like in some cases, the GS is not re-pulling DNS from DHCP so we're trying to confirm that now.

**Brian** · 02-24-2009 12:36 PM

Originally Posted by VOIPoTim

Are you able to replicate the internet connection loss? If so, could you do it with DNS hardcoded and with it using DHCP?

If anyone else wants to do this too, the more the better.

It looks like in some cases, the GS is not re-pulling DNS from DHCP so we're trying to confirm that now.

Sure. I'll try it tonight.

**burris** · 02-24-2009 12:56 PM

Tim..

On my 502, DHCP is set to default dynamic...although I have a static IP.

On the PAP2, as I mentioned in a previous post, the DNS is set to the IPs for OpenDNS. 208.67.220.220 and 208.67.222.222
Has been this way since I got it from you and for whatever reason, hasn't missed once since inception.
Also, I have my router set to DHCP as well, even though I have a static IP.

Perhaps the fact that OpenDNS rolls with the punches, it never gets hung up with a DNS problem..

Although I am registered with OpenDNS, I do not have it activated. For you to have programmed it in originally, did your company have to register and set it up?

**Xponder1** · 02-24-2009 02:57 PM

For what its worth I have a Linksys WRT54GS running DD-WRT and I have it configured to assign opendns's dns servers for dhcp AND I have it setup with iptables rules that force dns requests to use opendns.

So for example my kids can not just change their dns server settings and get around the opendns site block outs I have setup. If this thing tries pulling dns at all it has to be going to opendns.

**VOIPoTim** · 02-24-2009 03:14 PM

Originally Posted by VOIPoTim

So far, support is almost dead today and things are very quiet (just catching up on tickets) and the graphs have never been higher, so while it's still to early to tell, this is all a good sign.

So far this still holds true. We're still monitoring very closely, but it seems like we're all set now.

Registrations are the highest they've EVER been.

**burris** · 02-24-2009 03:29 PM

Maybe at some point in time, you'll feel comfortable in telling us the details of the problem.

**KenH** · 02-24-2009 03:36 PM

Tim,

Did you push the revised line-2 credentials change as you mentioned? If so, does this affect PAP2 users and should we request the new credentials?

Ken

**VOIPoTim** · 02-24-2009 03:40 PM

Originally Posted by KenH

Tim,

Did you push the revised line-2 credentials change as you mentioned? If so, does this affect PAP2 users and should we request the new credentials?

Ken

We haven't yet, but will announce it when when we do for BYOD.

**VOIPoTim** · 02-24-2009 03:40 PM

Originally Posted by burris

Maybe at some point in time, you'll feel comfortable in telling us the details of the problem.

Let's give it a few more days until we know for sure

**burris** · 02-24-2009 03:48 PM

Originally Posted by VOIPoTim

Let's give it a few more days until we know for sure

Actually, as I typed this, my 1st line on my second acct(502) went down.

I waited, but a reboot was necessary to both register and get it to show in the VPanel, which it now does again. It did reboot in a heartbeat, though.