Funny this comes up. I also just want to throw in my 2 cents. What doesn't kill you, can only make you stronger, right? Here goes.

In regards to the packaging, I too thought that it could have been better. I realize that it is a great way to save on money, but is it worth damaging a device and have potential problems with it later down the road, only to have your customer mad at you because something isn't working correctly? Case in point, my 502 did not work correctly from the get go. Damage? I don't know, but anything is possible. ( I ended up getting a replacement and all was well).

The documentation that came with it did lack. Because I consider myself a bit above average when it comes to these things, I understood it just fine. I did however give it to my wife, and it was gibberish to her. Now grant it that she is not technically savvy, so does that mean that Voipo is only trying to acquire the tech savvy, or semi-tech savvy customer? I honestly don't think so, and it could be written in plain english so your average Joe (and not so average Joe, you know the people that really have no clue) can read and understand what to do.

The vPanel. I do think that it's straight and to the point. There are a few potential question marks, that someone might not understand unless they come on here to the forum and read about features. But again, what if they are just doing it for the phone service, and really don't care to come onto these forums? Most of it is straight and to the point though.

Sound quality was def. a problem for me at first. I believe the bad device was the culprit, and I now have great phone quality, and for now, my service is seamless.


I won't comment about the voicemail, seeing how I haven't really used it. I can't really say honestly either way. I got a voicemail once, and I checked it, then erased it. No problem there that I saw.

And as far as the area code splits and incorrect numbers, I don't live in that part of the country, so it really doesn't concern me, and I have no clue. So... that's that.

Overall I had a bad first couple of weeks due to my device being busted, but now that I got the new one, I love Voipo and don't regret leaving Vonage even though I was there for about 6 years. The customer service and dedication at Voipo is unmatched. Heck, if Voipo was in any other business (tv, cell, electric, etc) I would sign up with them, simply because of how much they care about the customer, and how quickly they react to problems that arise.