Call Log Planning

**TomP** · 02-25-2009 07:05 PM

Now that the Call History is back online, I see that the search function allows looking back to 2007, 2008 or 2009. Not much point in a multi-year search function if the history won't go back that far. Don't get me wrong, I have no problem with a few months of history and a download function. It just looks like a broader range was being considered by the developers.

**scott2020** · 02-25-2009 07:11 PM

Personally I wouldn't care about anything over 60-90 days, especially if there is another option to download from an archive. But really who needs to go back a year or more?

**gbh2o** · 02-25-2009 07:12 PM

I would prefer they be held for a longer period of time. However, they do not all need to be immediately available. I could accept download only of archived/compressed files for anything over 60 days. Perhaps have archived records available for 6 months?

**fisamo** · 02-25-2009 07:38 PM

For comparison, CallVantage deletes records after 60 days. With my calls generally domestic, I don't really mind. However, for billable calls, I'd really like them to stick around for longer than that. 6 months sounds good to me.

**Brody** · 02-26-2009 10:57 AM

How about this - call logs are visible for the current month only, and the previous month is archived in an excel file. On the first of every month, the current logs are archived to file, and the previous archived file is deleted. "Email archived file" on the 1st of the month could be an option, if it's important to a customer.

**TomP** · 02-26-2009 11:08 AM

Originally Posted by Brody

How about this - call logs are visible for the current month only, and the previous month is archived in an excel file. On the first of every month, the current logs are archived to file, and the previous archived file is deleted. "Email archived file" on the 1st of the month could be an option, if it's important to a customer.

Not everyone has/uses Excel. I'd opt for a PDF file, or perhas a CSV text file that can be imported into Excel or wherever.

I like the email option. I'm likely to forget to download, even with the reminders. If VOIPo goes through the trouble of setting up & sending out reminders, how hard can it be to attach the last month's call history as well? Heck, I used to get that much via paper mail with POTS. Yah, it's not absolutely necessary, but it's little extras like this that make a service stand out from the rest.

**Xponder1** · 02-26-2009 12:35 PM

Originally Posted by TomP

Not everyone has/uses Excel. I'd opt for a PDF file, or perhas a CSV text file that can be imported into Excel or wherever.

I like the email option. I'm likely to forget to download, even with the reminders. If VOIPo goes through the trouble of setting up & sending out reminders, how hard can it be to attach the last month's call history as well? Heck, I used to get that much via paper mail with POTS. Yah, it's not absolutely necessary, but it's little extras like this that make a service stand out from the rest.

open office and its free http://www.openoffice.org/

**TomP** · 02-26-2009 12:40 PM

Originally Posted by Xponder1

open office and its free http://www.openoffice.org/

Understood, but not everyone uses Open Office, nor wants to install it just to read call history. A simpler format (PDF, CSV, HTML) would be more convenient, IMO.

**kevm** · 02-26-2009 01:51 PM

Originally Posted by TomP

Not everyone has/uses Excel. I'd opt for a PDF file, or perhas a CSV text file that can be imported into Excel or wherever.

I like the email option. I'm likely to forget to download, even with the reminders. If VOIPo goes through the trouble of setting up & sending out reminders, how hard can it be to attach the last month's call history as well? Heck, I used to get that much via paper mail with POTS. Yah, it's not absolutely necessary, but it's little extras like this that make a service stand out from the rest.

I'm not arguing with the Email option at all. It is a great idea. My only thoughts are that if I were VOIPo, I am not sure I would want the onus of making sure that everyone's personal call logs got correctly directed to them each month. I think that is better left with the individual subscriber to manage from a business perspective. But it's just my humble opinion in any case. Lets see what they come up with. As far as online retention, I feel for my personal needs that 45 days is sufficient.

**usa2k** · 02-26-2009 09:25 PM

Vonage kept years of call records.

You might have 200 incoming calls taking you back 90 days for one customer.
You might have 200 incoming calls taking you back 3 days for another customer.

I vote for last 200 inbound and 200 outbound.
(After all, this is a residential service.)

You might offer 2000 calls for a monthly fee.
Unlimited call records for a higher monthly fee.
(People would need to opt-in.)