Cancellation policy

[voipinit]

If they are like every other VOIP provider - you will lose the number the if the account is canceled before the number ports. That's why they tell you to not close the account until the new provider confirms the number has ported. I didn't port to Voipo until I was reasonably satisfied that the service would work for me.

[NY Tel Guy]

If they are like every other VOIP provider - you will lose the number the if the account is canceled before the number ports. That's why they tell you to not close the account until the new provider confirms the number has ported. I didn't port to Voipo until I was reasonably satisfied that the service would work for me.

Well I also see that the OP filed a ticket now so it is up to Voipo to fix his "unable to answer calls" issue because that is a big problem.