Outage - 1AM Central

[burris]

very true.............. if this saga continues., i see a large number of users switching.....

I don't think the saga affects everyone the same way.

I've been with VOIPo since beta and with the exception of some occasional burps, I don't get too excited about the problems...and this is my landline and has been for over 4 years now.

I think the support is better than any I have ever encountered in this industry, so when a problem does occur, I know that Tim will explain and support will correct it very quickly...and they are there to do so.

Technical aspects aside, in my case, my Wife is the judge of the service and this is the first VOIP service she hasn't complained about yet.

[arjunprabhu]

I don't think the saga affects everyone the same way.

I've been with VOIPo since beta and with the exception of some occasional burps, I don't get too excited about the problems...and this is my landline and has been for over 4 years now.

I think the support is better than any I have ever encountered in this industry, so when a problem does occur, I know that Tim will explain and support will correct it very quickly...and they are there to do so.

Technical aspects aside, in my case, my Wife is the judge of the service and this is the first VOIP service she hasn't complained about yet.

I dont care if the service goes down in a scheduled manner -- and I am notified well in advance of the downtime... but in most cases, when I really need to make a call... there is this kind of silly stupid reasons for downtime -- which voipo claims to be beyond their control.........., which I feel is not. when you run beta for 2 years, issues like these must have been encountered, lessons learnt... and fixed. There should be redundancy... and failover built in by now (2 years is quite a lot to plan and fix).

[stason99]

Arjunprabhu,

At least someone on this forum shares the same opinion with me. I think most of people here are network geeks who like to play around with issues like ones described here (lost registration, disconnection… etc). People seem to get really excited when they get a new game, a new network puzzle to resolve. Which is not a bad thing at all, but this explains why many guys tolerate such unreliable service. Is VOIPo for network geeks? How about the rest of users who just need a reliable and hassle-free service?

Technical aspects aside, in my case, my Wife is the judge of the service and this is the first VOIP service she hasn't complained about yet.

I’m just curious. Please, tell me more about this. Let’s say your wife is at home and she can make calls with no problems. But at one point she realizes that she got no incoming calls not because no one calls, but because the service was down since the morning (as far as incoming calls). What is your wife’s reaction? I seriously want to know that. Please, explain.


How do you guys deal with this kind of situations here? Maybe most of you guy use VOIPo for business where you sit by the computer whole day, keep your browser open with VPanel page and watch sonnection status? I’m just trying to understated why many people here don’t’ complain about these issues and how they deal with the service which is so unreliable. And moreover, why there are so many people advocate Tim every time there’s a problem? Is that to keep the network-puzzle game running? If not, what then?