Outage - 1AM Central

[Xponder1]

No, it's Westell 6100 on Verizon DSL. No router built in.

Was just a thought . Not trying to offend you.
From what I have read from Tim's posts its seems most of the 502's having problems are behind a router but not all.

I am sure if everyone stays patient this issue will be resolved very soon. The email I received this morning really sounds like Tim is just tired of dealing with it and is ready to move on.

The negative comments some others have posted really are not necessary. They know there is a problem, they have been VERY proactive about trying to resolve the problem, they have not tried to lie about it or deny there is a issue, and they have adjusted accounts on their own for time without service (most companies would wait for the customer to ask credit).

Tim has done a great job of communicating the issues to the customers and I know the entire team has tried everything to resolve the problem. Fact is its not a VOIPo problem its a Grandstream problem. If you want to point the finger somewhere point it at Grandstream.

I like many of you have the 502. Just about every issue that has been posted on the forums about the 502 I have experienced. Tim offered to replace my 502 with the Linksys but I held out because I really thought Grandstream would pull their heads out of their butts and help.

The email this morning seems to make it very clear that their days are numbered if they do not produce a fix fast. Maybe they will. I hope they do. They are going to cost themselves (Grandstream) a ton of cash if they don't.

So lets all just calm down and give them another couple weeks to get it straitened out. Fact is replacing all or even 10% of the adapters will be a expensive and time consuming process and its not going to happen over night.

I personally have decided that until the issues are fixed I am just going to make it a habit to reboot the adapter twice a day. Once when I get up and again before bed.

I wonder if heat has something to do with the issues these things are having. They get really freaking hot. My DSL modem had to be replaced because they over heat (motorola 2210's are being recalled but only if you have a problem) and it never got close to as hot as this 502 is even standing on the supplied stand. My room temperature is 73 degrees. This thing is more than 120 degrees right now. It is on the top shelf here with nothing to generate heat above or below it. That is too hot for electronics. If it were warmer in my house the device would be hotter.