Quote Originally Posted by burris View Post
I don't think the saga affects everyone the same way.

I've been with VOIPo since beta and with the exception of some occasional burps, I don't get too excited about the problems...and this is my landline and has been for over 4 years now.

I think the support is better than any I have ever encountered in this industry, so when a problem does occur, I know that Tim will explain and support will correct it very quickly...and they are there to do so.

Technical aspects aside, in my case, my Wife is the judge of the service and this is the first VOIP service she hasn't complained about yet.
I dont care if the service goes down in a scheduled manner -- and I am notified well in advance of the downtime... but in most cases, when I really need to make a call... there is this kind of silly stupid reasons for downtime -- which voipo claims to be beyond their control.........., which I feel is not. when you run beta for 2 years, issues like these must have been encountered, lessons learnt... and fixed. There should be redundancy... and failover built in by now (2 years is quite a lot to plan and fix).