Quote Originally Posted by frankd1 View Post
In regards to the reviews, I do think it was a diplomatic dud the way you presented it, even though it was completely innocent. You're obviously getting screwed with the DSLR rankings process, so the better approach (IMO) would be to relay (like you did) what was happening and the inherent BS of the system, and ask people (if they were comfortable) to tell their friends and fellow board trolls about their hopefully good VOIPo experience (and maybe even start lobbying the DSLR mods for a new, well balanced ranking algorithm, since a lot of people make decisions based on GBU). A lot of us would read between the lines and post or repost our reviews to counteract reviewers who were skewing results. Others would just discuss the screwed up ranking system. Either way, you'd get some good exposure: improved ratings, and board discussion of how a few whiners with too much time on their hands are skewing the ratings. Any flames would be between users, keeping you above the fray.

Anyway, my $.02 at 3;43AM.
Let me start of by saying I'm seriously evaluating VOIPo - as the days go by more issues with the infrastructure are getting fixed, which is great - so I have a vested interest in your success since I've paid up for 2 years and invested a fair amount of time working through infrastructure bugs. Hopefully, the last of these which affect me (router rebooting every hour) was fixed yesterday.

As a business owner, I too would want my business shown in the best light so I can well understand the motivation. I would agree with Frank's suggestions above - with one caveat: the initial post should have been on DSLR's VOIP TECH forum without the VOIPo tag. After all, it's an inherent criticism of that system and it's only fair it be published there. That way it would also apply to all companies which are rated by DSLR and so it would blunt any criticism that you're trying to game the system, as a post in a company forum with lots of loyal users may be interpreted. As Frank said your readers would have read between the lines.