Quote Originally Posted by kevinj View Post
I am a user, not a hacker ... so here is the question ...

I read these forum posts and find myself reading about port forwarding, and dropouts, and dynamic versus static ip (I know the difference, but I am bewildered as to how it might impact call quality or system availability), and tomato vs std firewall ... and a number of other dumbfounding technical issues.

I have been an ATTCV user for about 3 years ... my first ATA was replaced after a week due to static (bad firmware) and my second ATA blew a power supply ... but other than that, I NEVER EVER had the need to tinker.

So my question is: are we talking tinkering on the bleeding edge here? Are we talking about the difference between 97% perfect and 98% perfect?

My service (so far - just a week!) has been fine. I am pretty fussy ... but what are all you folks talking about!?
I think you posed the questions very well..

There is a quest to tweak in order to achieve that 1 or 2%. For what, I'll never know, but I'm sure others will post to indicate what they are looking to achieve.

I think that about 99% of the users simply plug and play, and any tweaking necessary is done by the provider or via a specific instruction given to the user. When a problem arises, desperation sets in and everything seems to be thrown against the wall to see what sticks.

Mosy everyone who posts in this forum comes from the world of tweaking and many of the original beta testers are BYOD, so this leads to more tweaking. You already alluded to the fact that the Vonages, CV and Cable VOIP providers have the greater majority of subscribers, who are given a box to plug in and no license to change anything. Sure, networks will go down and crazy problems will surface, but for the most part, will work well.

I think that Tim has this philosophy and after working out the unexpected kinks, will join the ranks of the solid reliable providers. The BYODers will continue to futz around and look for that extra 2%, adding a burden and expense to the support costs. To be fair, many of the BYODers have discovered and suggested improvements and discovered other technical glitches that I'm sure VOIPo appreciates.

For me, I simply want to talk and listen reliably. When I want to tweak, I tear down and rebuild my PCs and programs all the time, but not my phone service.