Calling problems 5-7-09 AM

**Xponder1** · 05-07-2009 09:48 AM

I am having all kinds of problems with calls this morning. Incoming calls are going to fail over and voicemail. Outbound call dropped during the call. Unable to answer even when using X-Lite instead of phones attached to the ATA. A moment ago only 2 of the 4 lights on the ATA were on and the internet light is flashing very fast in bursts for no apparent reason.

Anyone else seeing a issue? I submitted a ticket. XHK-385766

**scott2020** · 05-07-2009 09:53 AM

I am seeing a major latency problem over 1000ms to central01 right now and incoming calls are not working. Several times it has been unreachable. My backup numbers on other providers are OK.

**VOIPoTim** · 05-07-2009 09:58 AM

There was a loop that lasted for a few minutes that caused hundreds of thousands of connections which resulted in a load spike. A user had registered to multiple servers (with the same account) and was attempting to use both which caused the packets to loop between the two servers.

Since we applied the VOIPo-VOIPo internal calling fix, the system behaves differently and is not designed for multiple server registrations. Usually this isn't an issue since we provision everything. With that said, today we're going to work on some security measures to prevent users from registering to multiple servers. Going forward, if you are registered to one server, the system will only allow an additional registration (such as softphone) on the same server.

**Xponder1** · 05-07-2009 10:14 AM

Originally Posted by VOIPoTim

There was a loop that lasted for a few minutes that caused hundreds of thousands of connections which resulted in a load spike. A user had registered to multiple servers (with the same account) and was attempting to use both which caused the packets to loop between the two servers.

Since we applied the VOIPo-VOIPo internal calling fix, the system behaves differently and is not designed for multiple server registrations. Usually this isn't an issue since we provision everything. With that said, today we're going to work on some security measures to prevent users from registering to multiple servers. Going forward, if you are registered to one server, the system will only allow an additional registration (such as softphone) on the same server.

Any thoughts on the message waiting tone issue? Also I would like to suggest sending a mass email asking customers to use central for all their needs. When you implement the changes above some folks will be contacting support if you do not notify them in advance.

**scott2020** · 05-07-2009 10:18 AM

Originally Posted by VOIPoTim

There was a loop that lasted for a few minutes that caused hundreds of thousands of connections which resulted in a load spike. A user had registered to multiple servers (with the same account) and was attempting to use both which caused the packets to loop between the two servers.

Since we applied the VOIPo-VOIPo internal calling fix, the system behaves differently and is not designed for multiple server registrations. Usually this isn't an issue since we provision everything. With that said, today we're going to work on some security measures to prevent users from registering to multiple servers. Going forward, if you are registered to one server, the system will only allow an additional registration (such as softphone) on the same server.

Thanks Tim. It is looking much better now. Was this a BYOD person I assume? If a person uses Asterisk for example, the config should be to only one server (ie central01.voipwelcome.com) I am guessing. Actually in asterisk I don't know how to register to multiple servers with the same service so I hope it wasn't me that broke it!

**Xponder1** · 05-07-2009 10:22 AM

I have tried from two different cell phones and can not get any calls to complete to my voipo number. No voice mail, no fail over, nothing at all. I can dial out.

EDIT- MWI issue still there and has been escalated to tier 2.
The two calls I made from cell phones both show in vpanel even though the call never rang on anything.

**Xponder1** · 05-07-2009 10:43 AM

Originally Posted by scott2020

Thanks Tim. It is looking much better now. Was this a BYOD person I assume? If a person uses Asterisk for example, the config should be to only one server (ie central01.voipwelcome.com) I am guessing. Actually in asterisk I don't know how to register to multiple servers with the same service so I hope it wasn't me that broke it!

I have you tried any incoming calls to see if they work?

**scott2020** · 05-07-2009 11:37 AM

Yes, my incoming calls seem to work fine.

**Xponder1** · 05-07-2009 12:02 PM

Removed because I am sure Tim will take care of this.

**Xponder1** · 05-07-2009 09:59 AM

Originally Posted by Xponder1

I am having all kinds of problems with calls this morning. Incoming calls are going to fail over and voicemail. Outbound call dropped during the call. Unable to answer even when using X-Lite instead of phones attached to the ATA. A moment ago only 2 of the 4 lights on the ATA were on and the internet light is flashing very fast in bursts for no apparent reason.

Anyone else seeing a issue? I submitted a ticket. XHK-385766

I did a life chat with support and my X-Lite was configured to use sip. but they say that is no longer in use. So I changed to central. Still does not explain the ATA rebooting. Plus its been configured this way for months.
EDIT - Tim posted before I hit submit lol. I hope I am not that lone user....
I had a voice mail and deleted it but I still have the message waiting dial tone. I have tried the reset from vpanel twice. It will not reset.

Edit - Logged in voicemail again and its says I have 0 messages. Hit pound and still have mw tone. I am seeing ping times of 14 to 30ms.