cloned line misfeature: double caller id.

[caseydoug]

I sympathize with you for having a "buggy" product :-). Perhaps the solution is for VOIPo to have an option not to ring both lines at the same time - iirc, my former provider had that option.

Or perhaps an option not to ring both lines at the same time IF the calling number is the same. I just realized that my phone system also has a directory feature that stores and displays custom names.

It's mostly a problem with cell phones, since they often do not include names. Unfortunately, everyone seems to be moving to cell phones these days.

[Russell]

Or perhaps an option not to ring both lines at the same time IF the calling number is the same.

Wouldn't the calling number always be the same ... I'm confused. I see the smiley - so I guess you want an option never to ring both lines. Correct?

[caseydoug]

Wouldn't the calling number always be the same ... I'm confused. I see the smiley - so I guess you want an option never to ring both lines. Correct?

No, I was thinking about a call coming in on line 2 while line 1 is in use. I do want to ring both lines, because that's the whole point of having a cloned line. If I am on line 1 and get a second (different) call, I would like to see the CID information, even if it is just name with no number.

Edit: I do wish there were an easier way to populate the Contacts list, e.g., add from call logs, import from csv, etc. I don't relish adding all those names and numbers manually.

[caseydoug]

FWIW, I found a work-around for the problem of CID not displaying properly on my two-line phone. I use a device called a Ring Selector by Aastra to direct the calls to the appropriate line based on the ring pattern. Calls to my primary number (standard ring) are directed to line 1 on my phone, whereas calls to the virtual number (distinctive ring) are directed to line 2. When I do that, CID displays properly for both lines.

This setup means that a second call to either number goes to voicemail rather than to the other phone line. This loses some functionality, but we prefer it this way (we don't like or use call waiting either).