Alternate Device Testing

[Xponder1]

Well, I plugged in the RT31P2 (in addition to the PAP2T). Phone lines lit up on the front console of the RR31P2. vPanel showed the device as registered. Checked dial tone on all 4 lines. But, within a matter of minutes the phone LEDs went dark on the RT31P2. Working fine as a router (the computer on which I'm typing this gets its wired connection from the RT31P2). But the phone's dead on it. I really don't want to open a ticket for something like this.

Looking at the voice admin page I see: "Can't connect to login server".

Looking further I see the proxy set to "sip-east01.voipwelcome.com". Shouldn't it be the byod server for these test devices? Should I just get the credentials and server from BYOD in vPanel? What do others have?

Ya support will have to reprovision it and you should either submit a ticket or use the online chat. Does not take them long to fix it at all. It must be on byod or it wont work.

[Russell]

Ya support will have to reprovision it and you should either submit a ticket or use the online chat. Does not take them long to fix it at all. It must be on byod or it wont work.

Opened a ticket.

Btw, for VOIPo folks reading this, it'd be nice to have a Priority drop down when opening a ticket. I typed in "Low priority" in the ticket. Perhaps you get so few tickets that it doesn't matter but it'll give you a sense for how important the customer considers the issue.