Service is down

[GeekJedi]

Tim,

Could you confirm the duration of this outage (I'm showing 02:33:51am-09:07:12am) and will you be issuing refunds for the outage minutes?

Sam

Based on some rough calculations, you were out for 394 minutes. I don't know what plan you're on, but for the ease of calculating, let's just say you're paying $10 month. I suppose if it means that much to you, VOIPo could issue you your refund of $0.089 for the minutes your phone was down.

Should they send you a check?

[scott2020]

When the city cut my father's cable TV line (phone, TV, internet all in one) Charter didn't come out to fix it for 4 days. They have no intention of giving a thought about a refund. Their attitude is you should be happy we came to fix it so quickly...

I understand VOIP outages are going to happen, but my concern like others here is that no failover happened. If my service is down for a number of hours I'd rather people calling me get a voicemail box, or even just ringing. If people hear my number has been disconnected it causes many more issues.

[ptrowski]

When the city cut my father's cable TV line (phone, TV, internet all in one) Charter didn't come out to fix it for 4 days. They have no intention of giving a thought about a refund. Their attitude is you should be happy we came to fix it so quickly...

I understand VOIP outages are going to happen, but my concern like others here is that no failover happened. If my service is down for a number of hours I'd rather people calling me get a voicemail box, or even just ringing. If people hear my number has been disconnected it causes many more issues.

That's the tough part though. If the actual provider is down, there is not a way AFAIK for that to happen. The calls can't connect to anything, hence the fast busy, wrong number etc that I heard the other day. I received different messaegs depending on what line was used to call.