Quote Originally Posted by scott2020 View Post
When the city cut my father's cable TV line (phone, TV, internet all in one) Charter didn't come out to fix it for 4 days. They have no intention of giving a thought about a refund. Their attitude is you should be happy we came to fix it so quickly...

I understand VOIP outages are going to happen, but my concern like others here is that no failover happened. If my service is down for a number of hours I'd rather people calling me get a voicemail box, or even just ringing. If people hear my number has been disconnected it causes many more issues.
That's the tough part though. If the actual provider is down, there is not a way AFAIK for that to happen. The calls can't connect to anything, hence the fast busy, wrong number etc that I heard the other day. I received different messaegs depending on what line was used to call.