Quote Originally Posted by samham View Post
Tim,

Could you confirm the duration of this outage (I'm showing 02:33:51am-09:07:12am) and will you be issuing refunds for the outage minutes?

Sam
THE FOLLOWING OPINION IS NOT ENDORSED BY VOIPO!!!!!!

I tell you what. The most expensive plan; month to month is $15. Throw on another $3 that month for tax, title and 1st born child. While I'm at it, because I'm lazy right now; I'll throw another $2 into the total to make it an even $20 for a month's service.

$20 divided by 31 days in July equals $0.65 per day.
$0.65 divided by 24 hours in a day is $0.03 per hour for you to use the phone.
I'll round off an say the outage was for 7 hours.

SEND ME YOUR ADDRESS AND I WILL PERSONALLY SEND YOU $0.21. (The damn stamp is going to cost me more than that).

Sorry for being a prick, but I've been involved with voip for many years. And it NEVER EVER ceases to amaze me when a glitch happens; even for a couple of hours; that the whining, bitching, and complaining starts. For God's sakes; it's a freaking phone. So what if the phone doesn't work every once in a while. If it's that important to you, get a POTS line. Have a cell for backup. Stop being such a geek with the technology and realize that it's just a tool to make your life a little easier. With 365 days in a year; that's 8760 hours. If the system broke for 87.6 hours (3 days and 12 hours NON-STOP); the uptime rate would still be 99%. What the hell do people expect from a company.

Now you know why I'm an engineer and not in Public Relations. Sorry for going ballistic, but I've been listening to this same crap for EVERY SINGLE VOIP PROVIDER on the planet. And YES, they all have had their days on occasion. Vonage, Packet8, Sunrocket, Callcentric, ALL OF THEM. Oh good lord!!!!! Time to get another beer and go watch "So you think you can Dance". Argggggggggggggg Later... Mike....