All circuits busy

**fisamo** · 09-06-2009 10:48 AM

A few questions:

First, I know it's a holiday weekend, but did you put in a ticket? If not, go ahead and do so.

Second, when you log into vPanel and look at the Features --> Devices command, do you see an entry for the line that's failing?

Third, have you tried (for what it's worth--possibly nothing) changing your 'preferred' server in vPanel? Features --> Preferences --> Network Preferences
That page shows which server you're connected to, which may not correlate with your 'preferred' server.

Fourth, have you tried using the SIP credentials with a softphone for the account that's not ringing in?

Fifth, have you tried intentionally taking your 'misbehaving' line down and seeing if/how the failover function works (e.g. to your cell phone)? Do you still get an 'all circuits busy' message, does it forward the call, or is there another issue? (Alternative to taking your line down, have you tried turning on call forwarding in vPanel and seeing how that behaves?)

I hate to hit you with a ton of questions, but I'm trying to think of different things to try that might point out the source of your issue...

FWIW, I'm registered to central, and I just made a successful inbound call.

**bwyatt** · 09-06-2009 01:01 PM

First the good news:

Incoming calls were connecting once again as of 2:39pm this afternoon.

As a troubleshooting note:

I had not changed any settings in VPanel immediately prior to the problem occurring, nor were there any changes made in VPanel just prior to service being restored.

A google search on this issue made it obvious to me this is not too unusual for VOIP customers. One technician made this point:

When you get this type of message it usually means that the server/network segment is overloaded because there are too many people utilizing that server/network segment. This type of problem means that the XXXX/YMAX need to load balance the workload by adding more servers or re-sizing their server/network.

So in the future if you get this type of message --- you will have to try your call later. Since XXXXXX is growing by leaps and bounds it will take time for them to properly configure their network/servers for the number of users that are utilizing the system.

I have no idea whether this is accurate or not, but it could mean that Voipo is experiencing growing pains? Then again it was suggested that this happens sometimes when there is a fiber cut somewhere or something... or sometimes there is just an unusual demand in a certain area. It was suggested the latter problem usually remedies itself in minutes, not hours as this case was.

fisamo - Thanks for your suggestions! In response:

1) Yes, I submitted a ticket.

2) There was no entry for failure in devices command.

3) I don't have a "network preferences" tab in my VOIP panel. Is this something available to some Voipo customers and not others?

4) Service was restored before I got to try out the softphone option, but that was going to be my next step.

5) Didn't get a chance to try this one either, but I don't think it would have worked because the call was not registering with Voipo. There was no record of any of the inbound calls during the recorded message period in the call log of my Vpanel.

What made this problem more perplexing for me was having two residential accounts; one line worked fine with inbound and outbound calls, while the other line had the recording.

**usa2k** · 09-06-2009 02:31 PM

Originally Posted by bwyatt

3) I don't have a "network preferences" tab in my VOIP panel. Is this something available to some Voipo customers and not others?

https://secure.voipo.com/preferences/network

Features => Preferences => Network Preferences

VOIPo would benefit from breadcrumb links

Knowing/reviewing
Features => Preferences => Advanced
may be useful too.

**chpalmer** · 09-06-2009 02:41 PM

Im betting this is at the carrier level.

Go to https://secure.voipo.com/preferences/advanced look at audio. Select "Use VOIPo Network for Audio".

**bwyatt** · 09-06-2009 04:30 PM

https://secure.voipo.com/preferences/network

This link works like a charm, even though I don't have a tab in the control panel to go to it.

This is most likely the culprit. The phone line resulting in the "all circuits busy" recording is on west01 while the line that presented no problems is on sip-central01

You don't see it in Features/Preferences/Network Preferences? That setting does not appear for a Virtual Number assigned to a 2nd line, but it should appear for your primary line on a Residential Account.

No, it's not there. Could it be because I have a temporary number while my permanent number is being ported? Again, I can access it with the link at the top of this post, there is just not tab for it in Vpanel.

Go to https://secure.voipo.com/preferences/advanced look at audio. Select "Use VOIPo Network for Audio".

Are you suggesting I still change this setting now?

**caseydoug** · 09-06-2009 06:04 PM

Originally Posted by bwyatt

No, it's not there. Could it be because I have a temporary number while my permanent number is being ported? Again, I can access it with the link at the top of this post, there is just not tab for it in Vpanel.

I suppose a temporary number could cause that, but it would surprise me. I thought "temporary" numbers become permanent numbers if you don't port.

Another thing I've noticed and commented upon is that VPanel does not seem to be consistently implemented for IE8. Some features won't work unless the browser is in "Compatibility View," whereas other features won't work unless "Compatibility View" is disabled. You can find controls for Compatibility View under "Page" in the browser menu. I've never seen it eliminate a single item from a menu, however. You might try to look at VPanel in a different browser to see whether it makes a difference.

**Warus1** · 09-06-2009 07:13 PM

FWIW: I do not have the network tab either..

But the link : https://secure.voipo.com/preferences/network
does indeed take me to the network settings.

Suspect the Vpanel has changed between you signing up and me signing up.
I'll bet us newbie VOIPo'ers have a more generic Vpanel so we don't screw things up.
You old timers already know what not to touch.. LOL

**caseydoug** · 09-06-2009 02:41 PM

Originally Posted by bwyatt

3) I don't have a "network preferences" tab in my VOIP panel. Is this something available to some Voipo customers and not others?

You don't see it in Features/Preferences/Network Preferences? That setting does not appear for a Virtual Number assigned to a 2nd line, but it should appear for your primary line on a Residential Account.

**bwyatt** · 09-09-2009 04:30 AM

Originally Posted by caseydoug

You don't see it in Features/Preferences/Network Preferences? That setting does not appear for a Virtual Number assigned to a 2nd line, but it should appear for your primary line on a Residential Account.

Just wanted to say thanks. I now have a "network" tab!

**bwyatt** · 09-11-2009 01:42 PM

Got the "all circuits busy" recording again today one the same account as Sunday. My second account continued to work without any issues.

Having the new "network" tab I went into Vpanel and changed servers from west to central and hit "save." Nothing changed and the problem remained.

After talking with support I learned you have to recycle your Voipo device before the change is made and reflected in Vpanel.

After moving from west to central, the problem disappeared.