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Thread: Voipo Down ?

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  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Voipo Down ?

    Quote Originally Posted by ptrowski View Post
    Obviously it was affecting some people who were provisioned so that doesn't mean an automatic fix.
    Just 3 reported issues though. 3 out of thousands isn't much.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Feb 2007
    Location
    Kitsap County, WA.
    Posts
    734

    Default Re: Voipo Down ?

    Tim-
    will west01 return? I want to adjust my firewall rules...

    I see the recent change but I need to adjust based on IP...
    I Void Warranties.

  3. #3
    Join Date
    Feb 2007
    Posts
    150

    Default Re: Voipo Down ?

    Quote Originally Posted by VOIPoTim View Post
    Just 3 reported issues though. 3 out of thousands isn't much.
    Oh I understand, but just kicking to the "if you are byod don't complain" line is not always correct. It wasn't a knock on voipo at all, just a general comment that provisioning doesn't cure all ills comment.

  4. #4
    Join Date
    Sep 2009
    Posts
    24

    Default Re: Voipo Down ?

    +1
    VOIPo provisioned equipment, connected to west01, and was down all morning. Wifey just called me from her cell to inform me.. I have moved myself to central node for now.. but something is definitely wrong here..

  5. #5
    Join Date
    Jul 2007
    Location
    Irvine CA
    Posts
    519

    Default Re: Voipo Down ?

    Quote Originally Posted by walletless View Post
    +1
    VOIPo provisioned equipment, connected to west01, and was down all morning. Wifey just called me from her cell to inform me.. I have moved myself to central node for now.. but something is definitely wrong here..
    We are not currently experiencing any network issues.

    If you are currently down, please shoot me a PM with your account information / and or submit a ticket and respond here with your Ticket-ID. Thanks!

  6. #6
    Join Date
    Sep 2009
    Posts
    24

    Default Re: Voipo Down ?

    I am still having this issue even after moving to central01 server. I am not sure what is causing this, but it is VERY intermittent. The phone worked all day since afternoon (when I switched to central01), but now again I get no dialtone and no incoming calls (as of 11:50pm PST 10/7/09). I have opened a support ticket (TQA-598294), but am very dissapointed overall with the service reliability. I have even lowered my rating on dslreports.com

    May be just 4 people are experiencing this problem, but it really does not help my when I am among those 4. I am looking at other service options now, but unfortunately, my number porting request from viatalk is complete, and VOIPo now has my number.. because of this, I cannot cancel my VOIPo service within the 30-day trial period
    Last edited by walletless; 10-08-2009 at 01:05 AM.

  7. #7
    Join Date
    Apr 2008
    Location
    Aventura Fl
    Posts
    860

    Default Re: Voipo Down ?

    Quote Originally Posted by walletless View Post
    I am still having this issue even after moving to central01 server. I am not sure what is causing this, but it is VERY intermittent. The phone worked all day since afternoon (when I switched to central01), but now again I get no dialtone and no incoming calls (as of 11:50pm PST 10/7/09). I have opened a support ticket (TQA-598294), but am very dissapointed overall with the service reliability. I have even lowered my rating on dslreports.com

    May be just 4 people are experiencing this problem, but it really does not help my when I am among those 4. I am looking at other service options now, but unfortunately, my number porting request from viatalk is complete, and VOIPo now has my number.. because of this, I cannot cancel my VOIPo service within the 30-day trial period
    When trying a new service, a good practice would be to first test the service for a month...before porting your number...to be sure the service is satisfactory for you. Then...ask for a port..
    I think there were some BYOD people among those 4 who had a problem.

    For me, I've been around since the beta days, and except for some glitches typical of every VOIP provider on the planet..as well as a blip on occasion from the POTS world..my service has been fantastic.
    I don't remember the last time my wife complained. That is the acid test.

  8. #8
    Join Date
    Feb 2007
    Posts
    801

    Default Re: Voipo Down ?

    @walletless--

    Out of curiosity, which adapter do you have? I'm sure that support will work you through all configuration/provisioning issues that could be contributing to your problem. If you have one of the Linksys RT31P2 adapters, consider connecting directly to the modem (if you don't already)--see if this resolves the issue. If you have a PAP, can you put it in DMZ as a test? I'm generally less than optimistic about DMZ solving the issue, but with the PAP not having a LAN port, your only other option is to make it your sole connection to the internet. That approach usually isn't the best one for intermittent problems...

  9. #9
    Join Date
    Sep 2009
    Posts
    24

    Default Re: Voipo Down ?

    Quote Originally Posted by fisamo View Post
    @walletless--

    Out of curiosity, which adapter do you have? I'm sure that support will work you through all configuration/provisioning issues that could be contributing to your problem. If you have one of the Linksys RT31P2 adapters, consider connecting directly to the modem (if you don't already)--see if this resolves the issue. If you have a PAP, can you put it in DMZ as a test? I'm generally less than optimistic about DMZ solving the issue, but with the PAP not having a LAN port, your only other option is to make it your sole connection to the internet. That approach usually isn't the best one for intermittent problems...
    RT31P2. Unfortunately, my home wiring makes it very inconvinient for me to keep the ATA connected directly to the modem. I will have to keep the setup the way it is.

  10. #10
    Join Date
    Feb 2007
    Posts
    801

    Default Re: Voipo Down ?

    Surely rewiring your home is a trivial exercise as a part of troubleshooting your VoIP service... {/sarcasm}

    I'm not sure what options support has to monitor individual users' devices when they have frequent reports of misbehavior (such as this), but if there's such an option you should request it. That may point out where the failure is occurring. I usually don't like to jump to the "Replace the TA" solution as an early troubleshooting plan, but maybe you would be better served with a PAP2T. Of course, you could always dig your spare PAP2T out of the closet (doesn't everybody have at least one?) and put the BYOD sip credentials on it to see if it will stay connected to the sip-byod server. I don't know how often you make international calls--outgoing int'l calls are not allowed on the BYOD server.

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