Incoming International CNAM

[VOIPoBrandon]

Slightly OT, but kind of similar, this morning I tried calling 1-239-768-xxxx (11 digits), and was taken to my voicemail (123). Dialing 10 digits worked fine, but there must be a tweak to the dial plan that would avoid this result.

This has rarely been an issue, however the fix for this would be to allow time spacing between dialing digits (123xxxxx......) which means say we set it at 2 second gap before sending out, you would need to wait an aditional 2 seconds before the call was legitimately sent to voicemail. We can make this correction for you by simply putting in a ticket in regards to your dial plan.

I was with ViaTalk for over 2 years, and all their "quick dial" numbers had to be pre-fixed with *
So I would dial *123 for voicemail, *01 for my first fast-dial contact, etc.
If I create an outgoing call route with "142", with VoiPO, I cannot use 11-digit dialling when calling the Seattle area (1-425-xxx-xxxx).

I will be looking into this, I know we've had a quite long thread on custom call routes and the various scenarios quite a bit back in this forum.

[caseydoug]

This has rarely been an issue, however the fix for this would be to allow time spacing between dialing digits (123xxxxx......) which means say we set it at 2 second gap before sending out, you would need to wait an aditional 2 seconds before the call was legitimately sent to voicemail. We can make this correction for you by simply putting in a ticket in regards to your dial plan.

No, let's leave it as is. As you said, calling 1-23x-xxx-xxxx is much rarer than calling voicemail, and it can be easily implemented by dialing 10 digits.