Here's a .. suggestion.

Inside Call History, I've been clicking on phone numbers and adding them to my contacts.

Since I didn't know (or care for) the field "Custom Caller ID" I never filled it in. (My thinking, the caller ID name that was coming up was just fine, and I didn't need a custom one.)

So I've "added" a dozen contacts that way. But I started to think, where can you see these contacts? They were never showing up in any vPanel display.

Why? Because I wasn't filling in the "custom caller ID"!!!! So all those contacts I added weren't being added -- and since I didn't receive an error message, I had no idea.

So .. suggestion: If the user doesn't fill in a mandatory field, TELL THEM.

Plus, oh, it sure would be nice to know what "custom caller id" means, and what "Line type" means, what it does, and if it is mandatory.


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I would say I've been relatively satisfied with Voipo, but the one thing that stops me from recommending it to others is that vPanel is just terrible. While I can look past the fact that it is very basic and dull, the fact that it doesn't have any help menus is just crazy. -- I work in IT, so to an extent, I don't mind .. but for the non-technical, I perceive it to be quite user unfriendly.

Adding some help text for each screen just doesn't seem like a major project. I know the beta features are really super cool and everything, but help screens aren't "optional."