If this issue has been posted previously, I apologize - I can't find it.

For the past couple of days, when my wife calls the house with her cellphone it doesn't appear to connect on her end. She says the phone never rings, and she never hears anything. At the house, the phone rings one time and when you answer there is nothing on the other line.

Upon further investigation, we determined that this is occuring only when she calls the temporary number assigned to the account. If she call our traditional phone number (which is being forwarded to our temporary number) then the calls goes through ok.

Any suggestions?