Quote Originally Posted by Xponder1 View Post
So does it not log the phone numbers?
Typically examinations of specific calls are handled by Tier II Support, and the phone number is certainly logged. As this is a new update to troubleshooting methodology, some of our Support Staff may not yet be fully acclimated to the new protocol.

Shoot me a private message with the Ticket ID and I'll take a look for you personally. Our apologies for any confusion.