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Thread: Call Recording - Is it broken?

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  1. #1
    Join Date
    Sep 2009
    Location
    New Joisey
    Posts
    301

    Default Re: Call Recording - Is it broken?

    When I have the file emailed to my GMAIL account it comes through as a zero byte .WAV attachment that won't play. When I send it to my VERIZON or COMCAST email accounts it comes through as old fashioned MIME text data embedded in the message like this:


    From: vpanel@voipo.com [mailto:vpanel@voipo.com]
    Sent: Saturday, December 12, 2009 3:00 PM
    To: ed
    Subject: VOIPo Call Recording

    Reply-To: do-not-reply@voipo.com

    Content-Type: multipart/mixed; boundary="PHP-mixed-a9b7cd66318e562786bc89bb58802089"

    Message-Id: <20091212200002.30AD12DCC23F@db03.voipwelcome.com>
    Date: Sat, 12 Dec 2009 20:00:02 +0000 (UTC)


    --PHP-mixed-a9b7cd66318e562786bc89bb58802089

    Content-Type: multipart/alternative; boundary="PHP-alt-a9b7cd66318e562786bc89bb58802089"

    --PHP-alt-a9b7cd66318e562786bc89bb58802089

    Content-Type: text/html; charset="iso-8859-1"

    Content-Transfer-Encoding: 7bit

    <p>You have received a new VOIPo recording, file is attached as wav format.</p>

    --PHP-alt-a9b7cd66318e562786bc89bb58802089--

    --PHP-mixed-a9b7cd66318e562786bc89bb58802089

    Content-Type: audio/wav; name="8003310500_20091212-194751.wav"

    Content-Transfer-Encoding: base64

    Content-Description: Sound attachment

    Content-Disposition: attachment; filename="8003310500_20091212-194751.wav"

    UklGRqRUCABXQVZFZm10IBAAAAABAAEAQB8AAIA+AAACABAAZG F0YYBUCAAIAAAAAAAIAAgACAAQ

    AAgACAAQABAACAAQABAAEAAQABAAEAAQABAAEAAQABAAEAAQAB AAEAAQABAAEAAQABAAEAAQABAA

    EAAQABAAEAAIABAAEAAQABAAEAAQABAAEAAQABAAEAAQABAAEA AQABAAEAAQABAAEAAQABAAEAAQ

    ABAAEAAQABAAEAAQABAAEAAQABAAEAAQABAAEAAQAAgAEAAQAB AAEAAQABAAEAAQABAAEAAQABAA

  2. #2
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Call Recording - Is it broken?

    Just tried it and it worked perfectly.

    Only complaint I have is I have never had DTMF work when call recording is used. DTMF works on the same number when dialed without call recording. I put a ticket in, but that was never corrected yet. I do not think its been forgotten, just other priorities at VOIPo for now. I've only made test calls, and never had an actual need for it. (JJL-797313)
    Last edited by usa2k; 12-13-2009 at 09:46 AM.


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  3. #3
    Join Date
    Nov 2008
    Posts
    13

    Default Re: Call Recording - Is it broken?

    Quote Originally Posted by usa2k View Post
    Just tried it and it worked perfectly.

    Only complaint I have is I have never had DTMF work when call recording is used. DTMF works on the same number when dialed without call recording. I put a ticket in, but that was never corrected yet. I do not think its been forgotten, just other priorities at VOIPo for now. I've only made test calls, and never had an actual need for it.
    I used it about 4 times today, and each time it worked perfectly for me. I even had it email me too to my gmail account. The conversation recorded lasted about 10 mins or so, and the wave file was about 9 megabytes.

    Played perfectly in gmail email, and also when I downloaded to my computer it played perfectly too.

    I don't know if it was me though or what on another issue, at times the conversation became a little garbled- as if I were talking on a cell phone. Not sure what was up with that.

    I did see in vpanel that they said call quality could be negatively impacted as the call was not being routed through the traditional voice servers. Perhaps that could have been it??

    Other than that, it was fine ;-)

  4. #4
    Join Date
    Sep 2009
    Location
    New Joisey
    Posts
    301

    Default Re: Call Recording - Is it broken?

    Quote Originally Posted by usa2k View Post
    Just tried it and it worked perfectly.

    Only complaint I have is I have never had DTMF work when call recording is used. DTMF works on the same number when dialed without call recording. I put a ticket in, but that was never corrected yet. I do not think its been forgotten, just other priorities at VOIPo for now. I've only made test calls, and never had an actual need for it.
    DTMF worked for me when using call recording. I use AT&T Wireless support number as my "test" and had to input my phone number and they recognized it. When I listen to the playback all I heard were "clicks" and not the tones but their system heard it.

  5. #5
    Join Date
    Oct 2009
    Posts
    5

    Default Re: Call Recording - Is it broken?

    The two inbound and one outbound call recordings I made about 30 minutes ago (to demo the feature to a friend who I am trying to refer to VOIPo) all arrived as plain text emails with a text attachment instead of a .wav file. Same situation as mentioned previously in this thread. A couple weeks ago when I did a test recording it worked fine and I received a .wav attachment.

    I am receiving voicemail emails in HTML format with attached wave files. No problems there.

    Using Outlook 2003 as my email program and NIS 2009 as the AV scanner.

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