Voicemail Questions/Feature Requests

**sr98user** · 12-18-2009 06:03 PM

For me, it plays only the new messages. If I need to access the saved messages, I have press 2 in the main menu.

When its playing the new messages, I have not noticed the order.

**usa2k** · 12-18-2009 07:00 PM

Maybe I need to create a few messages and save some.
I just usually delete these days, hope it improved!
I'll report about the new test when it is done.

**usa2k** · 12-18-2009 07:31 PM

OK, things are much better than the last time I kept a message for a while!

The combination of hearing a message, saving(skipping) works very well.
Its time for me to stop whining and admit it works very well!
No saved messages were involuntarily played.

7 Delete
2 Save/Skip

My old ticket was from 9/23/2009.

I ran a second test where I saved the 1st two saved messages in a different folder using vPanel. The 3rd and 4th messages played as the newest - all was well. Messages 1 and 2 were not available by the phone access now that they were in a sub folder. In hindsight, I think these were playing first back when I complained. No complaints today. Like everything VOIPo, it seems like most things only get better.

There is still a chance my experience was operator error back then ... it sure seemed legit at the time!

**buckethead** · 12-18-2009 09:32 PM

On the topic of voicemail features and requests - what about adding in a trash folder for deleted messages instead of them being completely wiped out right away? Every once in a while it would be nice to grab a message I might have deleted a day or two earlier. Put some kind of purge cycle on it - something like a couple of days or a week?

**sr98user** · 12-19-2009 07:37 AM

Originally Posted by buckethead

On the topic of voicemail features and requests - what about adding in a trash folder for deleted messages instead of them being completely wiped out right away? Every once in a while it would be nice to grab a message I might have deleted a day or two earlier. Put some kind of purge cycle on it - something like a couple of days or a week?

I have accidentally deleted the messages once or twice. Since I get notifications to my email address, I can access the voice messages there.

**buckethead** · 12-19-2009 08:56 AM

Originally Posted by sr98user

I have accidentally deleted the messages once or twice. Since I get notifications to my email address, I can access the voice messages there.

While that is an option, I think that having a trash within vPanel would be another great addition for those of us who do not get notifications via email.

**caseydoug** · 12-19-2009 01:01 PM

Wow, a lot of activity since I last checked this thread! Thanks for the suggestion about pressing "2" or "7" while the message is playing. That works for me.

The problem is that my wife tends to save her messages rather than delete them. The other day, someone left his phone number on a message to my wife's phone, and I needed to call him back quickly. That's when I found myself trying to get through a long list of messages from last summer in order to hear the recent one with the phone number. I hung up half-way through and got the message from my email. Pressing "2" effectively works as a "skip."