Just contact support with the address and the can try to validate the address.

By FCC regulation we have to have a 911 address on file.

When you submit that form, the system connects to our E911 vendor and attempts to match the address up with a 911 center.

If it's new construction or needs to be formatted a special way, it may not be matching up with the 911 database.

Support will be able to get additional information as to why it's not validating and if they need to change formatting or something get it done.