Sounds like you know more abt the device than I do, but I had a similar problem (32 seconds) with an ActionTec router from verizon. I was able to talk verizon into sending another model router/dsl modem and voipo works. Although on this new router there is no QOS setting to give voip priority. here is where I was looking for suggestions: http://forums.voipo.com/showthread.php?t=1566