First impression not good

[ctaranto]

To put it bluntly, there was no reason to port until you had the hardware and had checked things out - i.e. made sure everything worked as expected at your home. Absolutely no reason for VOIPo to bear the cost of overnight shipping, imo.

Conversely, I've been a VOIPo customer for almost two months, and my port has yet to happen! There was an issue at the prior carrier with regards to the address they used when storing my number. VOIPo support has been great in trying to resolve this (Tim especially has jumped in many times), and it's scheduled to port next week.

I also have defective hardware. The RT31P2 works (most of the time), but VOIPo support was unable to send commands to it remotely and came to the conclusion there was something strange with it (they spent a few hours on the phone with me trying out various configs, settings, etc). Unfortunately, the RT will lose reauth, randomly, every few days. I should be receiving a replacement in a few days.

VOIPo support has been very good throughout.

-Craig

[ctaranto]

Surprisingly, I received my replacement VOIPo adapter today! Very fast service.

Plugging it in, appears to be working fine.

/c