Quote Originally Posted by dbmaven View Post

Q1: Since I'm in New York - why would I have been changed from EAST to CENTRAL? Or is CENTRAL now the default? Is EAST defunct?
With the way our system is setup, users are re-routed around issues.

In this case, many users were re-routed away from East on Friday due to network latency detected there so that they wouldn't notice any issues. The system will route users away from issues like that so it's "fixed" before noticing. When there is a network-related re-route we often leave it for 24-48 hours in case any more network blips hit.

For the softphone, it's best to use sip.voipwelcome.com like usa2k said. It's designed a little differently since commonly used for secondary devices so that it works in conjunction with the main device/server. If registered to sip. on it and any other server, calls will be received at both and the first to answer will get them.