Well - I tried using the vPanel BYOD/Softphone with 'sip.voipwelcome.com' - but I'm seeing the condition where incoming calls will not ring to the softphone - yes, the computer(s) with the softphone are behind the same router as the PAP2T.

I don't have this problem when using the 'grandfathered SIP credentials' and setting the server in the softphone to the same one as I see on 'devices' - e.g. right now setting it to CENTRAL01.

I need the softphone to ring - and since I don't want to waste anyone's time on this - since it's worked fine 95% of the time or more - I'll just check vPanel/Devices when I start up the softphone and change the server if I need to.

Thanks.