Virtual number problem

[tylerscell1]

I added a virtual number to a account and I cant find the option to forward it to another number

[usa2k]

It should be a line under https://cp.voipwelcome.com/features/local_numbers
It gets created at https://cp.voipwelcome.com/phone_numbers

I should probably test one too.

[tylerscell1]

Could not find a place to make it forward

[usa2k]

Could not find a place to make it forward

You are right. That link allows a ring tone setting, and a place to create a mailbox.

SILLY ME
The virtual line ALWAYS goes to the primary line.
And uses the Primary Voice Mail, unless you create a new Mail Box.

The Forwarded account choice,
is an independent account and must be forwarded to a DID or SIP number.

So what you saw is what you get.

[tylerscell1]

So would I need to create another account or is this a error?

[usa2k]

What was your intention?

• A number that uses the same minutes and same outgoing CID as the Primary DID,
  but acts a second number people can call you at.
  https://cp.voipwelcome.com/phone_numbers
  
  • Can be a Virtual Number
    
    • Can be a Toll Free DID
    • Can be a Local DID
    
    

• A number that can forward to any number separate from other accounts.
  https://cp.voipwelcome.com/reseller/accounts
  
  • Can be a Full Account
    
    • Can be a Local DID
    
    
  • Can be a Forwarded account
    
    • Can be a Toll Free DID
    • Can be a Local DID
    
    
  
  

[tylerscell1]

Just wanted a Local Forward

[usa2k]

The Modify Account page does not allow switching from Full/Forwarded to Virtual and back.

• Perhaps this can be a Reseller feature request? (Maybe for a fee?)

In the meantime, I bet a reseller@voipo.com email might get the account changed from Virtual to a Forwarded account. (On a business day.)

Starting over *might* by canceling, put that number back in inventory, but to do so without time for regret, and reinstatement is IMHO a bad implementation.

http://forums.voipo.com/showpost.php...60&postcount=1

[tylerscell1]

*Smacks USA2K* FOR A FEE! SHHHHH! Quiet!

[usa2k]

*Smacks USA2K* FOR A FEE! SHHHHH! Quiet!

You pass it to the customer if they did it,
or wish to convert.

Actions have consequences!