Dropped Calls

[mikeb]

I haven't had problems with dropped calls but several times this month I have picked up the phone and had no dial tone. When this hapens both the phone 1 and 2 lights were off or sometimes the phone 1 light was off and phone 2 was on. During the outage the Internet light on the adapter is blinking. I don't understand why the adapter can't detect that the connection is lost and reconnect. I always have to power cycle the adapter. I'm still working with support on this, but it hasn't been resolved. I really miss the stable and boring CallVantage service.

[VOIPoTim]

I haven't had problems with dropped calls but several times this month I have picked up the phone and had no dial tone. When this hapens both the phone 1 and 2 lights were off or sometimes the phone 1 light was off and phone 2 was on. During the outage the Internet light on the adapter is blinking. I don't understand why the adapter can't detect that the connections is lost and reconnect. I always have to power cycle the adapter. I'm still working with support on this, but it hasn't been resolved. I really miss the stable and boring CallVantage service.

Just keep working with support. If you haven't already talked to Tier II, just ask for them to move your ticket there.

When we see it dropping like that, it's almost always an IP address change or some router setting.

Support will get it situated for you and Tier II is authorized to do replacements if still an issue after all the standard troubleshooting.

[ctaranto]

Just keep working with support. If you haven't already talked to Tier II, just ask for them to move your ticket there.

When we see it dropping like that, it's almost always an IP address change or some router setting.

Support will get it situated for you and Tier II is authorized to do replacements if still an issue after all the standard troubleshooting.

I just requested ticket number BKN-745359 to be moved to Tier II. After noticing a few times that either Line 1 or Line 2 wasn't lit, I got a little curious how often they were off line. I wrote a nifty perl script that, once a minute, does a screen scrape of the PAP2T interface and grabs the connectivity status of each line. It also grabs the public IP address, SIP port, and next registration status (only if it's not connected) and puts it in a log file. If not connected, it also does a tcptraceroute to sip-east01.voipwelcome.com, logs that to a separate file, emails me at my gmail account, and creates a small file with a timestamp of the last time it ran (since it only logs when there's something it can't connect to). I set it up in cron to run every minute. I also have PingPlotter running in a Windows VM that tracks the connectivity to sip-east01.voipwelcome.com every 2.5 seconds. No issues.

Over the past 4 days, Line 1 and/or Line 2 have been out many times. Each time a line goes out, it's for 20 minutes (that's what the "Next Registration" is set to do when it can't connect). Today, I have had either line 1 or line 2 (and sometimes both) out for most of the time. I have communicated to support all my findings.

I was using a DLink DGL-4100 router, which has been known to be VoIP friendly. After reporting these issues, support suggested I switch to a router with DD-WRT. I went *to* the DGL-4100 after trying DD-WRT, but I did it anyways. It's no better, and now I have a random one-way audio (which never happened with the 4100). SPI firewall is off on both, 5060-5080 and 35000-65000 are forwarded, etc.

I know this can all be resolved, as there are plenty of people not having any issues. At this point, I think I have another bum adapter.

-Craig