Quote Originally Posted by mikeb View Post
I haven't had problems with dropped calls but several times this month I have picked up the phone and had no dial tone. When this hapens both the phone 1 and 2 lights were off or sometimes the phone 1 light was off and phone 2 was on. During the outage the Internet light on the adapter is blinking. I don't understand why the adapter can't detect that the connections is lost and reconnect. I always have to power cycle the adapter. I'm still working with support on this, but it hasn't been resolved. I really miss the stable and boring CallVantage service.
Just keep working with support. If you haven't already talked to Tier II, just ask for them to move your ticket there.

When we see it dropping like that, it's almost always an IP address change or some router setting.

Support will get it situated for you and Tier II is authorized to do replacements if still an issue after all the standard troubleshooting.