FYI, I put in a ticket for my outbound name to be corrected, and was told "The caller ID name field is populated at the upstream provider. It may be a temporary issue with the provider of the number that you are calling not doing a query to the LIDB properly." I replied and asked if the tech could force and update, and he told me he would put in a ticket w/the upstream provider, but it probably wouldn't work. That was a few hours ago, and things are looking good now. Just not sure if that's the message you want the support folks to give, although it worked out fine for me in the end.