We don't officially offer outgoing CNAM since some of our carriers not not support it, but we will enable it if the carrier used in an area supports it. We are in the process of consolidating many of our DIDs and moving the behind the scenes to new providers. Once all of this is complete, we expect to being offering CNAM for all DIDs later this year.

With that being said, I've never seen it set as private. All our carriers typically set City, State as the default.

If you've had it in the past with us and it suddenly stopped, this also shouldn't be the case. Even with our migrations, all CNAM is preserved.

If you have one set as private, please open a ticket by e-mailing support@voipo.com and explaining that you're having the issue and the numbers you're calling. If you have a ticket that was closed for us not supporting it, please reply to it to re-open. I'll make sure CID tickets with this issue get moved to Tier II internally.

We need some more examples to be able to investigate this more to see if something is going on upstream or what is happening.