Quote Originally Posted by usa2k View Post
I learned that chat will result in an emailed record of it.
Never ever expected that and it sounds more formal and usefull.
I always preferred email/ticket system.

Always value to gain from threads such as these
Ya the email it to you feature is new. I like it. The entire chat system was redone. The guy refused to give me his name but in the chat log it lists their name instead of VOIPo like I saw on the screen.

I am usually able to resolve things pretty quickly via web chat and if that fails they submit a ticket. Next time I will just send a ticket.