Support going down hill

[energyx]

A service you pay for went/was down, and you decided to go on the chat system? Call them next time?

Good suggestion, except if it involves tier 2 support, it's email only. My outgoing calls have been down since yesterday, on a new device. Any time I've called in, they have to contact tier 2 and I have to wait for an email response. So far it's been power cycle the device and wait 5 minutes. Still no calls out. The SAF is really dropping fast.

*edit* I will add that the replacement ATA arrived quickly and Tim has intervened when necessary, but in the end, I am still down.