ATA Dialing Plan

**VOIPoTim** · 03-17-2010 11:23 AM

Originally Posted by usa2k

I was under the impression that the dial plan was not local to the ATA.
Maybe VOIPoBrandon could weigh in?

Routing like a 555 shortcut goes to the back office.
Likewise I expect 7 digit dialing to do the same.
I certainly can be wrong, but I thought that is what they do.

We normally set it to just send everything us and handle it all on the backend, but the ATAs do have the ability to handle things before it gets to us if that's set in them.

**fisamo** · 03-17-2010 11:34 AM

I think that the OP was asking the following:

If he submits a ticket to support, will they be able to customize the dialplan on his ATA to explicitly support 7-digit dialing (without an extended pause after dialing the 7th digit)?

I can see something like this working if his ATA is a Linksys PAP2T, but can it work for Grandstream? I'm unclear as to their dialplan customization options. Even though the PAP2T clearly allows such customization (and if the other customers' ATAs support custom dialplans), is support able and authorized to make that change?

**stevech** · 03-17-2010 08:10 PM

Originally Posted by fisamo

I think that the OP was asking the following:

If he submits a ticket to support, will they be able to customize the dialplan on his ATA to explicitly support 7-digit dialing (without an extended pause after dialing the 7th digit)?

I can see something like this working if his ATA is a Linksys PAP2T, but can it work for Grandstream? I'm unclear as to their dialplan customization options. Even though the PAP2T clearly allows such customization (and if the other customers' ATAs support custom dialplans), is support able and authorized to make that change?

Yes, the above is what I am asking.
The impetus: Family needs to continue to have 7 digit dialing for same-area-code numbers, as is done on POTS. Without a dead-air timeout after dialing 7 digits. With a locked ATA, I cannot enter this dialing plan. Hence the original question in this thread. The sole area code for such 7 digit numbers is 858. Telling people here to deal with dead air, hit "#" or dial 10 digits needlessly will get me beat-up.

**caseydoug** · 03-19-2010 09:18 PM

Originally Posted by fisamo

I think that the OP was asking the following:

If he submits a ticket to support, will they be able to customize the dialplan on his ATA to explicitly support 7-digit dialing (without an extended pause after dialing the 7th digit)?

I can see something like this working if his ATA is a Linksys PAP2T, but can it work for Grandstream? I'm unclear as to their dialplan customization options. Even though the PAP2T clearly allows such customization (and if the other customers' ATAs support custom dialplans), is support able and authorized to make that change?

I'd be interested in knowing this. It seems like we are waiting longer these days for the dialed number to start ringing. Can that be fixed with a customized dial plan? Should I be dialing # at the end of the string to speed it up?

**stevech** · 03-19-2010 09:49 PM

That's what I want. There is too much dead air before ring-back is heard. Even on 10 and 11 digit calls.

Like 5-10 seconds. People think they have to hang-up/redial.

**Russell** · 03-20-2010 06:48 AM

Originally Posted by caseydoug

I'd be interested in knowing this. It seems like we are waiting longer these days for the dialed number to start ringing. Can that be fixed with a customized dial plan? Should I be dialing # at the end of the string to speed it up?

Pressing that # will definitely speed things up. Try it. Call your favorite store / your place of work with and without the # and see the difference.