Quote Originally Posted by scott2020 View Post
I had an incoming call go directly to VOIPo voicemail this morning. I have my failover set to another phone number, so I'm not sure why failover isn't working for me. It was the same thing when there was latency problems a couple of days ago.

If the VOIPo system recognizes there is a problem and sends calls to voicemail as a failover, why would it not recognize to send to my failover phone number I have set up?
The way our failover works, it should be either one or the other depending on what is set.

Do you have a ticket open?