Service Down ?

**VOIPoTim** · 03-18-2010 09:55 AM

Originally Posted by scott2020

I had an incoming call go directly to VOIPo voicemail this morning. I have my failover set to another phone number, so I'm not sure why failover isn't working for me. It was the same thing when there was latency problems a couple of days ago.

If the VOIPo system recognizes there is a problem and sends calls to voicemail as a failover, why would it not recognize to send to my failover phone number I have set up?

The way our failover works, it should be either one or the other depending on what is set.

Do you have a ticket open?

**scott2020** · 03-18-2010 01:18 PM

Originally Posted by VOIPoTim

The way our failover works, it should be either one or the other depending on what is set.

Do you have a ticket open?

I don't have a ticket open yet. I was going to try disconnecting my end and then seeing what happens at fail over time. The past two times latency on the Internet was an issue, the failover went to VOIPo VM and not my failover number. I would like to reproduce it and then I'll open the ticket with more accurate dates/times.

**scott2020** · 03-18-2010 09:46 PM

Originally Posted by scott2020

I don't have a ticket open yet. I was going to try disconnecting my end and then seeing what happens at fail over time. The past two times latency on the Internet was an issue, the failover went to VOIPo VM and not my failover number. I would like to reproduce it and then I'll open the ticket with more accurate dates/times.

Tonight there is horrible latency to central. I have been seeing it a lot lately into Dallas. Maybe someone at the data center can re-route around this latency or talk to their carriers and see if something can be done. My latency is only to VOIPo and not my other providers.

**VOIPoTim** · 03-18-2010 09:47 PM

Originally Posted by scott2020

Tonight there is horrible latency to central. I have been seeing it a lot lately into Dallas. Maybe someone at the data center can re-route around this latency or talk to their carriers and see if something can be done. My latency is only to VOIPo and not my other providers.

Can you send or post a traceroute?

We aren't really seeing any issues so would need something to show them if we report it.

**oldcqr** · 03-19-2010 11:13 AM

I am also having issues on my lines today: Weird tones (both DTMF and other strange things), incoming calls going directly to voice mail, outgoing calls ringing busy when the other person says their phone rings and no one is on the other end, outgoing calls failing to connect, and 1/2 to 1 second delay echos.

I haven't opened a ticket since I can't pin down something solid to tell the support guys.

**oldcqr** · 03-19-2010 12:18 PM

I opened a ticket. I gave the info I had, I can only hope they don't think I'm crazy

**scott2020** · 03-19-2010 01:47 PM

Originally Posted by VOIPoTim

Can you send or post a traceroute?

We aren't really seeing any issues so would need something to show them if we report it.

When I see it again I'll send something over. Most often times I don't catch it right at the moment it is happening. Most of the time my wife tells me later the phone was "broken" and I look at my Asterisk logs to find there was high latency with the qualify. I have two other providers that did not show any problem with latency. If it is my Internet, all of the providers log around the same time the qualify latency was out of whack, but the last couple of days it was only the VOIPo route.
Scott