I read over the terms of service at http://www.voipo.com/tos.shtml
and I didn't see anything in them regarding service levels.
- Are there any SLA's (service level agreements) with standard, residential service?
- Are there any uptime guarantees for the service?
- If there is an outage, are service credits given? If so, how is it prorated (hourly, daily, etc?)

Thanks in advance for these answers!