SLA / service levels?

[larryc]

I read over the terms of service at http://www.voipo.com/tos.shtml
and I didn't see anything in them regarding service levels.
- Are there any SLA's (service level agreements) with standard, residential service?
- Are there any uptime guarantees for the service?
- If there is an outage, are service credits given? If so, how is it prorated (hourly, daily, etc?)

Thanks in advance for these answers!

[VOIPoTim]

Since VOIPo provides service using the public internet, we do not provide an SLA.

I don't believe any residential VoIP provider does since it's virtually impossible given all the variables involved with providing service using the public internet.

As an example, if there is an issue on the internet somewhere between us, it could affect service and not be within our control. If your ISP has issues, it could affect service and not be within our control. If you use a home router, it could have issues and not be within our control.

Since we do not provide an SLA, we do not provide service credits of any type during outages.

Our goal is to do everything in our power to keep service up, but there are many things out of our control involved, so we can't make guarantees.

[stevech]

I read over the terms of service at http://www.voipo.com/tos.shtml
and I didn't see anything in them regarding service levels.
- Are there any SLA's (service level agreements) with standard, residential service?

No SLAs for residential POTS either!