Voipo on Uverse with new Firmware

**mdntblu** · 05-27-2010 12:11 PM

Ok, I now have AT&T Uverse Voice. How can I get a label to ship back my ATA? And how do I get my refund on my credit card for the service? I believe I should get a full refund since I was basically never able to use it right.

Brad

**VOIPoTim** · 05-27-2010 03:16 PM

Originally Posted by mdntblu

Ok, I now have AT&T Uverse Voice. How can I get a label to ship back my ATA? And how do I get my refund on my credit card for the service? I believe I should get a full refund since I was basically never able to use it right.

Brad

We offer a full refund if cancelled within 30 days of ordering. After 30 days, we will issue a prorated refund for unused months and just deduct the monthly cost for the months you did have the service.

We don't provide return labels since we don't charge for shipping the devices out initially.

Just contact billing@voipo.com if you need help with the cancellation process.

**mdntblu** · 03-03-2011 02:50 PM

I'm giving this another go around. So far my experience hasn't been pleasant. My account wouldn't let me log in, then my number says disconnected everytime so they had to give me a new number. Now I'm waiting to test it out when I get home.

**rbwalter** · 03-11-2011 12:29 PM

Originally Posted by mdntblu

I'm giving this another go around. So far my experience hasn't been pleasant. My account wouldn't let me log in, then my number says disconnected everytime so they had to give me a new number. Now I'm waiting to test it out when I get home.

I found your thread because I'm a new Voipo customer who is considering switching my ISP from Comcast to Uverse. After reading through everything, I'm amazed that you are going through all this again. Were you not satisfied with Uverse phone?

**Russell** · 03-11-2011 01:15 PM

Originally Posted by rbwalter

I found your thread because I'm a new Voipo customer who is considering switching my ISP from Comcast to Uverse. After reading through everything, I'm amazed that you are going through all this again. Were you not satisfied with Uverse phone?

I too have UVerse. VOIPo is a lot cheaper than UVerse phone and has more features. To me VOIPo is a no-brainer when compared to UVerse phone.

**mdntblu** · 03-11-2011 04:44 PM

Originally Posted by rbwalter

I found your thread because I'm a new Voipo customer who is considering switching my ISP from Comcast to Uverse. After reading through everything, I'm amazed that you are going through all this again. Were you not satisfied with Uverse phone?

I'm fully satisfied with Uverse Phone I just hate the price.