Voipo on Uverse with new Firmware

**VOIPoTim** · 05-16-2010 05:32 PM

Originally Posted by Russell

Tim, UVerse has been upgrading their firmware. Neither of your links work for the new firmware and I've not been able to find the SIP ALG setting (if it exists) for the new firmware. If you look at http://forums.voipo.com/showthread.php?t=2333, I'd asked if anyone knew how to do what you're describing for the new firmware and got no answer. I'm sure it'll be beneficial to your support staff (for their UVerse cheatsheat) and us if someone in your company who has UVerse (Brandon?) can get to the bottom of this.

We'll see what we can find.

**mdntblu** · 05-17-2010 10:09 PM

Tim,

As APOSNER and RUSSELL have said above, we all have the new firmware (which is what is stated in the post subject) and we don't have access to those features. I can't understand why everything else on my internet works fine and I have this issue with your service. I had Packet 8 back 5 years ago with a slow 1.5mb DSL 2wire modem and it worked great. Now 5 years later I have a ultra high speed connection and I can't even get phone service to work correctly.

My wife was talking with her sister tonight and her grandma on 2 separate calls and sometimes she can't hear them, sometimes they can't hear her. It's just not working very well. I don't get it to be honest with you.

Thanks for the information on canceling. I really don't want to cancel because I like the price compared to paying AT&T $35/month for the same thing but at least theirs worked fine and I didn't have any issues.

Brad

**VOIPoTim** · 05-17-2010 10:46 PM

Originally Posted by mdntblu

I can't understand why everything else on my internet works fine and I have this issue with your service. I had Packet 8 back 5 years ago with a slow 1.5mb DSL 2wire modem and it worked great. Now 5 years later I have a ultra high speed connection and I can't even get phone service to work correctly.

Unfortunately if the AT&T router is blocking the traffic, there's nothing we can possibly do on our end to force it through. It's going to have to be fixed on their router. The only option we have is to continue to try to get information from AT&T as to where they've hidden the controls for it. As of right now, we've not been able to get details from them.

With the SIP ALG feature that we're trying to disable, the AT&T router intercepts 100% of the VoIP traffic we send to you, analyzes it and rewrites it the way it thinks it should be. Unfortunately since all VoIP providers have very different networks, it doesn't rewrite it correctly most of the time.

So what happens is that it may get the first part of the call right

We're going to continue to try to figure out where they have hidden this functionality. ISPs rarely cooperate with VoIP providers since they have competing services and their routers often make it hard to optimize things for another VoIP service since it could cause their own VoIP servie not to work as well.

Routers are 100% without a doubt the biggest hurdle for VoIP customers today. It's not so much about having a reliable internet connection...it's more about having a router that does not mess with the traffic.

We're going to try to reach out through another means to AT&T and see if we can get anywhere that route to find out what they've changed.

BTW, do you have a ticket number for your issues? If so, please post it so we can identify your account. We may be able to look at trying a different device model to see if it works better with your setup.

**JimDog** · 05-18-2010 07:22 AM

Brad,

I have U-verse Internet service and have a Linksys PAP2T from VOIPo. Although I'm a very light phone user I haven't had any service issues. I have the PAP2T configured in the U-verse residential gateway in DMZplus mode. I chose to use the DMZplus instead of forwarding ports because I didn't want to take the chance that something could be blocked by the firewall. When the PAP2T requests a DHCP IP address, the residential gateway will provide it with its public IP address and any traffic not destined for another system on your network will go to the PAP2T. I have no idea if this bypasses the SIP ALG feature but it seems to work fine for me. If you haven't tried it yet already you may want to give it a shot. Settings -> Firewall -> Applications, Pinholes and DMZ -> Click the LinksysPAP in the Select a computer section -> Click the button for Allow all applications (DMZplus mode) -> Save. After the settings are applied, reboot your VOIPo adapter so it can update its IP address.

Jim

**mdntblu** · 05-19-2010 09:03 PM

The problem with me putting my Linksys PAP2T in DMZ Plus means I can't remote desktop into my computer which I do very often. Cause it will make it so all ports are routed to the Linksys PAP2T. This is not necessary for it to work. I have the ports opened that they specified. I also have another piece of hardware on my network that I remote into on a different port which I wouldn't be able to do anymore either.
This is not the solution because it limits me from everything else. I also might be getting a security camera solution which allows me to remotely view from the web and I won't be able to do that either with the Linksys PAP2T in DMZ Plus mode.

**mdntblu** · 05-19-2010 10:03 PM

Basically tonight I played with it for a while. Trying different things and it is not working. I can't even receive calls. It rings my phone like 2 times and then going to voicemail even if I pick up the phone before the 2nd ring it gives me a dialtone.
I can't do this anymore. I'm signing back up for AT&T Uverse Voice and paying $35/month for unlimited. Sucks to have to say goodbye but I guess you get what you pay for.

BTW, my wife is totally pissed off at me because she told me before I even ordered Voipo that she didn't want me to because some of her friends have had horrible luck with different Voip services and I did it anyways. Now she gets to say "Told you so".

**VOIPoTim** · 05-19-2010 10:15 PM

Originally Posted by mdntblu

The problem with me putting my Linksys PAP2T in DMZ Plus means I can't remote desktop into my computer which I do very often. Cause it will make it so all ports are routed to the Linksys PAP2T. This is not necessary for it to work. I have the ports opened that they specified. I also have another piece of hardware on my network that I remote into on a different port which I wouldn't be able to do anymore either.
This is not the solution because it limits me from everything else. I also might be getting a security camera solution which allows me to remotely view from the web and I won't be able to do that either with the Linksys PAP2T in DMZ Plus mode.

When you say opened, do you mean opened in the firewall or forwarded? We recommend forwarding the entire range of 5004-65000 or using DMZ.

**JimDog** · 05-20-2010 07:45 AM

Originally Posted by mdntblu

The problem with me putting my Linksys PAP2T in DMZ Plus means I can't remote desktop into my computer which I do very often. Cause it will make it so all ports are routed to the Linksys PAP2T. This is not necessary for it to work. I have the ports opened that they specified. I also have another piece of hardware on my network that I remote into on a different port which I wouldn't be able to do anymore either.
This is not the solution because it limits me from everything else. I also might be getting a security camera solution which allows me to remotely view from the web and I won't be able to do that either with the Linksys PAP2T in DMZ Plus mode.

Even with DMZplus enabled for one device, you can still forward specific ports to other devices. I have mine set up so I can externally remote desktop into two different workstations and still have the PAP2T in the DMZ. When an external packet comes into the RG, it will look at the port forwarding rules and existing open connections first. If it doesn't match those then it is sent to the DMZplus device.

**mdntblu** · 05-21-2010 12:44 AM

Tim,

Yes I mean forwarded. The same way I've done it for other things such as remote desktop, etc.
It still doesn't work. Called AT&T today and resubscribed to Uverse Voice which I had before this whole mess.
I will be sending back the ATA and canceling the service and would like a full refund of my money.
I will fill out a support ticket or billing ticket once AT&T turns up my new line. I really wish I could have worked it out but I've tried everything.
Brad

**VOIPoTim** · 05-21-2010 05:20 AM

Originally Posted by mdntblu

Tim,

Yes I mean forwarded. The same way I've done it for other things such as remote desktop, etc.
It still doesn't work. Called AT&T today and resubscribed to Uverse Voice which I had before this whole mess.
I will be sending back the ATA and canceling the service and would like a full refund of my money.
I will fill out a support ticket or billing ticket once AT&T turns up my new line. I really wish I could have worked it out but I've tried everything.
Brad

OK. We always hate to lose a customer, but if you're not able to put the device in DMZ, you're likely to continue to experience ongoing issues and would be better suited at another provider, so it's likely the best choice in this situation.

As several of the other UVerse users posted here, DMZPlus resolved their issues. We understand that some people choose not to do this though. There's just nothing at all we can do on our end to force traffic through your modem/router to our adapter if it's not being allowed through.

U-Voice is a a little different where there is no problem with traffic getting stopped at the modem and not making it through to an adapter since the adapter is built into the modem itself.

Sorry to see you go, but good luck with AT&T U-Voice.