Really annoying intermittent problem dialing out.

[MisterEd]

If you're having issues, definitely work with support.

We process tens of thousands of calls per day now and support is virtually dead. Right now there are 6 open support tickets in our general queue and 5 in Tier II.

When we have a widespread issue, we see hundreds almost instantly.

I believe this is an issue that some people might just let go by as I did until today when the (other) 800 number problem reared up. My initial reaction was ... "oh well, shit happens." But it was really annoying trying to call that 800 number so it just put me over the edge. They obviously are 2 SEPARATE issues but the one that has been continuing will hopefully be resolved.

[VOIPoTim]

I believe this is an issue that some people might just let go by as I did until today when the (other) 800 number problem reared up. My initial reaction was ... "oh well, shit happens." But it was really annoying trying to call that 800 number so it just put me over the edge. They obviously are 2 SEPARATE issues but the one that has been continuing will hopefully be resolved.

Do you know if FiOS has possibly pushed out an update to your router like UVerse did recently?

I know you were problem-free for a while and we haven't' really had any changes, so it's odd that you'd start experiencing issues unless something changed.

[MisterEd]

Do you know if FiOS has possibly pushed out an update to your router like UVerse did recently?

I know you were problem-free for a while and we haven't' really had any changes, so it's odd that you'd start experiencing issues unless something changed.

I stopped using the Fios router months ago which is what cleared up my problems. Everything is exactly the same. Absolutely nothing has been moved or replaced. I've been having problems again for the last couple months as mentioned in a ticket when it re-started. I have the date somewhere in an old ticket when it all started again. Not NEARLY as bad as before except for the "unable to dial out" issue. One problem (has not occurred recently THAT I NOTICED) was my 2 lines were randomly going down then coming back up. That lasted about a week.