UVerse with VOIPo

[stevech]

Beware AT&T business practices. In addition to my neighbor's experience (above).. here's my most recent flap with them on POTS service..
Our street address is four words long. The last word is they only one that makes it unique.
After years, AT&T changed their computer and truncated the last word.
No bill arrived - USPS may have returned it to AT&T as undeliverable.
I called AT&T. Explained politely and asked for a re-mailing to the correct address, and a correction in the computers. OK. Promised.
Two weeks go by. No bill. We paid what the web site showed, which now shows late-pay penalties.
Called again. Explained history. Rep says address not corrected in computer. I asked for another mailing of a bill. Rep says there will be a charge for that. I said: It's AT&T's error, not mine. Rep says well, that's our policy.
Another week, no bill. Called again. Rep says they will enter the request for correction.
Still no bill.

Incompetent. Indifferent. Arrogant.
Thanks to our government not enforcing fairness to CLECs post-deregulation, I have no alternative for POTS. We will always (?) have wired POTS due to 911.

Meanwhile their "Other" computer mailed a warning of disconnect due to non-payment to the CORRECT address. Rep says ignore it.