charges ...

[CBS]

Are you sure there are 4 charges pending? If there was an error, and if the same reference number (or did you mean telephone number?), the charge may have only gone through once.

Chances are, this will all be resolved pretty easily. I don't blame you for being mad, especially if you're convinced they're trying to take your money. Take a look at things tomorrow, and consider placing a support call - I'm sure they'll work things out to your satisfaction (as long as YOUR expectations are reasonable... )

yep, "Cody" from the chat could see all 4 charges - $18 each (15+tax), totaling $72
and it's in my visa account already
different invoice numbers
telephone number isn't stated on the invoice, but I chose the same one each time (didn't have any reason to change it - that's the number I wanted, and the error message stated that it didn't go through)

i'm not "convinced they're trying to take my money" - but I am sure (per the archived chat messages) that they (ok, "Cody") was stating that THEY weren't at fault... (ok, like, so -- I am?)

he already put in a support case, and put it in priority with my home phone number

as far as "to my satisfaction" - well - they could start with removing the charges first thing Monday, or contact their gateway to cancel it (maybe the problem is with the gateway)

what is REALLY going to tick me off is if all 4 of these go thru, I have other pending items timed to come through tomorrow and that will send these extra charges over the limit - and I'll be charged overlimit charges ---- grrrrrr!

- I had plenty of "room" for 1 charge, not 4 - now I have to scramble while they "review" and decide whether to remove the extra 3 charges. on the other hand, I now have an extra 3 devices coming my way - anybody want one, cheap? > : \
(flapping the inside of my coat to show my fine collection of watches - and now, for a limited time only - these 3 fine, fine VoIPo devices)

[fisamo]

Umm, it's a little early to claim or deny fault, IMO... But regardless, I'm sure they'll get everything resolved. I do hope it does not involve any kind of overlimit situation for you, though. I can see how that would make you mad.

So quick question: Is the number you picked now reserved for your use? If you were able to choose the same one multiple times, it leaves me wondering... Did you end up paying with paypal, or did you see the other charges before completing the PP transaction?

[CBS]

"...Umm, it's a little early to claim or deny fault, IMO..."

that's what I thought - I even stated that a better way to phrase it for future customer service, would be something like:
"I'm not sure what happened, but I'll put this on priority for you"
But twice he stated that it wasn't their fault. I'm like ... really? you can tell that?! huh ... must be clairovoyant )


"... I do hope it does not involve any kind of overlimit situation for you, though. I can see how that would make you mad..."

mad? MAD? no, not mad - like I said earlier - I'll be SPITTING NAILS ... LOL

"...Is the number you picked now reserved for your use? ..."

not a clue ... only received the 4 invoices in the email - is there another way to find out if I have the number?


"... Did you end up paying with paypal..."

didn't pay thru PayPal - paid thru the Visa card (4 times)

I was in the process of setting up the preferred payment (or whatever PayPal calls it) in PayPal, when I went to my email - and then saw the multiple charges / invoices

[usa2k]

FWIW in my case with a different company, it was a discrepancy in my address. I had moved back then, and the Credit Union told me it takes time to clear. Pending is not always an accepted transaction. We rested easier when the several hundred dollars dropped off the pending list.

[CBS]

oh, my! hundreds! I couldn't imagine...

I am SO glad that I checked my email, tho - if I hadn't - who knows how many more times I would've been charged!

oh, well - only 10 more hours before customer service opens and I can talk to a real live person there at the good ol' VOIPO : D

...

but you know - if this does get resolved quickly (like tomorrow a.m. > I will be VOIPo's biggest cheerleader - I l♥v the freedom V offers from the land line phone ...

[CBS]

ok, talked to someone at the main office (yay, a real live person!)

said it was in the "manager's queue", whatever that means ...

also said it would be resolved today, one way or the other ...

keeping fingers crossed