Frustrated with Voipo

[gavakie]

sorry, pstn?

[usa2k]

PSTN= Public Switched Telephone Network (In other words not VoIP)
Others may say POTS (Plain Old Telephone System)


THIS WOULD HAVE BEEN BETTER WORDING:
I was just wondering if this was your first Internet Phone experience,
or if you had previous success with another VoIP provider?

[gavakie]

I used Vonage before all of this.

[usa2k]

So Vonage is working OK? It could be the routing to the Vonage servers is somehow better than VOIPo servers from your location.

VOIPo is good at working with you, and refunding when the service has been unusable. Hope what ever service you end up sticking with is something that will be fuss-free

Wishing you the best!

[gavakie]

They tried and couldnt do anything. its frustrating like i said because someone with the same IP is working fine. I think it was the hardware they sent but they wouldnt try it.

[VOIPoTim]

They tried and couldnt do anything. its frustrating like i said because someone with the same IP is working fine. I think it was the hardware they sent but they wouldnt try it.

If you want to send me a ticket number, I'm happy to take a look and make sure support has done everything they could to try to resolve your issue.

If support has done everything and exhausted resources in trying to solve it, then it may just be that VOIPo won't work well for you and you may be better suited with another provider.

There are many many variables that will determine how well a particular VoIP service works for someone (their router, ISP, network setup, bandwidth usage, connection between them and VOIPo network, etc).

Unfortunately there are some situations where a particular VoIP provider won't work well for someone and we can't make things work for 100% of people. There will always be a small % of people that have contact issues no matter what adjustments are applied due to one of the variables. The good news is that even if someone is in our small % that has issues, they may not be in the % of another provider since all networks are designed differently.

Again, I don't know if that's the case with you and if you send ticket numbers, I'm happy to look at your support history to see if there's more than can be done or not. You can contact me at tim @ voipo.com with them or your account info and I'll take a look.